At Jaya99, we understand that your personal data is something of great value. The trust you place in us when you register and play on this platform is a responsibility we take seriously. This Privacy Policy is designed to ensure you know exactly what happens to your information — from the moment you register to every transaction you make.
This policy applies to all users of the Jaya99 platform, including our website and mobile app. By using Jaya99 services, you agree to the terms set out in this Privacy Policy.
1 Introduction and jaya99's Commitment
Jaya99 operates with full commitment to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards in responsible data management. As an online entertainment platform handling members' financial and personal information, we recognise the importance of implementing robust and transparent privacy controls.
We do not take this responsibility lightly. Every decision regarding data collection and usage is made with the best interests of our members in mind. The core principles underlying the jaya99 Privacy Policy are:
- Transparency: We clearly inform you of what we collect and why.
- Minimum Requirements: We only collect data that is strictly necessary for the stated purpose.
- Member Controls: You have the right to access, correct, and in certain circumstances, request the deletion of your data.
- Security First: All data is stored with banking-grade encryption protection.
2 Personal Data We Collect
Jaya99 collects various types of information depending on how you interact with our platform. Below is a full breakdown of the data collected:
| Data Categories | Type of Information | Collection Methods |
|---|---|---|
| Identity | Full name, date of birth, identification card number, gender | Registration form, KYC verification |
| Contact | Email address, phone number, residential address | Account registration, profile updates |
| Financial | Bank account details, deposit and withdrawal records, transaction history | Payment processing, KYC verification |
| Technical | IP address, device type, web browser, operating system | Automatic system logs during usage |
| Games | Betting history, games played, session duration | Auto-gaming platform |
| Communications | Support chat records, emails sent, feedback | Interactions with the support team |
We do not collect data considered sensitive — such as medical information, religious beliefs, or political views — unless it is directly relevant to compliance with specific laws.
3 Purpose of Data Collection and Use
Every piece of data we collect has a clear and lawful purpose. jaya99 uses your information for the following purposes:
- Account Management: Creating and maintaining your account, including identity verification and the KYC process required by authorities.
- Transaction Processing: Processing deposits, withdrawals, and bonus payments securely and accurately.
- Platform Security: Detecting and preventing fraud, money laundering, and unauthorized access to your account.
- Customer Support: Responding to inquiries, resolving complaints, and providing technical support to members.
- Responsible Gaming: Monitoring gaming habits to identify signs of problem gambling and offering appropriate assistance.
- Legal Compliance: Fulfilling reporting obligations to relevant authorities in accordance with applicable Malaysian law.
- Service Improvement: Analyzing usage patterns in aggregate (without identifying individuals) to improve our platform.
- Marketing Communications: Sending information about promotions and new offers — only if you have given your consent to receive them.
4 Data Sharing with Third Parties
Jaya99 does not share your personal data with external parties except in the following clearly disclosed situations:
- Payment Service Providers: Transaction data is shared with licensed payment providers to process your deposits and withdrawals. They are bound by strict confidentiality agreements.
- Game Providers: Basic account information is shared with third-party game providers integrated with the jaya99 platform to enable you to play.
- Identity Verification: KYC data is shared with licensed identity verification services to verify your identity in compliance with legal requirements.
- Authority: We will disclose the required information to law enforcement authorities or regulatory bodies when mandated by law or court order.
- Business Transfers: In the event of a company merger or acquisition, user data may be transferred to the successor entity — you will be notified in advance should this occur.
All third parties receiving your data from jaya99 are bound by data processing agreements, and are required to protect that information to a standard equal to or exceeding our privacy policy.
5 Data Storage and Security Measures
Jaya99 stores your personal data on secure servers with multi-layered protection. Below is an overview of our data security infrastructure:
- Data Encryption: All personal and financial data is encrypted using AES-256 standards at rest, and TLS 1.3 protocol during transmission.
- Access Controls: Only authorised staff with a clear business need may access member data. All access is logged and monitored.
- Secure Servers: Data is stored in ISO 27001 certified data centres with automated backup systems and disaster recovery.
- Continuous Monitoring: Threat monitoring systems run around the clock to detect any suspicious activity or intrusion attempts.
- Security Testing: Jaya99 conducts regular penetration testing to identify and address security vulnerabilities.
Data Retention Period: Your personal data is retained for as long as your account is active. Following account closure, certain data may be retained for up to 7 years in compliance with Malaysia's anti-money laundering laws and tax regulations.
6 Cookies and Tracking Technologies
The jaya99 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information about how you use the platform (for example, the most frequently visited pages) to help us improve our services. All data is collected anonymously.
- Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.
- Analytics Cookies: Used by our internal analytics tools to understand aggregate user behaviour for product improvement purposes.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Jaya99 platform. Session cookies are automatically deleted when you close your browser, while persistent cookies remain stored until they expire or you manually delete them.
7 Your Rights as a Data Owner
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Jaya99:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Amend any inaccurate or incomplete data through your profile settings.
Right to Restrict Processing
Block the use of your data for direct marketing purposes at any time.
Right to Erasure
Request data deletion when it is no longer needed, subject to legal obligations.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw consent for data processing at any time without prejudice.
To exercise any of the above rights, please contact our Data Privacy team via live chat on the platform or the jaya99 support email. We will process your request within 21 working days in accordance with PDPA requirements.
8 Contact Us Regarding Privacy
If you have any questions, concerns, or complaints about how jaya99 handles your personal data, please don't hesitate to contact us. We have a dedicated team assigned to handle data privacy matters.
- Live Chat: The fastest method — available 24 hours a day, 7 days a week within the Jaya99 platform.
- Email: [email protected] — for written enquiries or formal requests.
- Response Time: All privacy enquiries are answered within 3 working days.
Jaya99 also welcomes feedback from members on how we can improve our privacy practices. Every suggestion will be reviewed seriously by our team.
9 Changes to This Privacy Policy
Jaya99 reserves the right to update this Privacy Policy from time to time to reflect changes in law, industry practices, or how we operate. Any significant changes will be communicated to members via an in-platform notice and registered email at least 14 days before the changes take effect.
The most recent update date will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically. Continued use of the jaya99 platform after the effective date of any change is considered acceptance of the updated policy.
Table of Contents
1. Introduction & Commitment 2. Data Collected 3. Purpose of Collection 4. Data Sharing 5. Storage & Security 6. Cookies & Tracking 7. Your Rights 8. Contact UsPDPA Compliance
Privacy Questions?
Our data privacy team is available 24/7 to assist you through the platform.
View FAQWhy Your Data Is Safe with jaya99
Multi-layered protection for your peace of mind
Banking-Grade Encryption
Your data is protected with AES-256 encryption — the same technology used by leading banking institutions worldwide to safeguard customers' financial information.
Trusted KYC
Our identity verification process is carried out through licensed verification partners. Your documents are processed securely and are not retained longer than required by law.
No Data Sales
Jaya99 has never sold or rented members' personal data to any advertiser or data broker. Your data is used solely for platform operations.
24/7 Monitoring
Our security monitoring system operates 24/7 to detect and neutralise cyber threats before they can affect your account or data.
Malaysia PDPA Compliant
All of jaya99's data management practices are designed to fully comply with the Personal Data Protection Act 2010 — Malaysia's primary privacy law that safeguards your rights.
Controls in Your Hands
Through your jaya99 account settings, you can manage your own privacy preferences — from communication subscriptions to data access requests — easily and without lengthy delays.